At XLab, we strive to offer reliable and high-quality educational services. However, we understand that unforeseen circumstances may arise, and you may need to request a refund. This Refund Policy outlines the conditions under which refunds will be provided for courses and services purchased through xlab.com.
You may request a refund within 7 days of course enrollment if you have completed less than 20% of the course content. Refunds are not available for courses that have been fully completed or if certificates have been issued.
Subscription refunds may be available within 3 days of purchase if you have not accessed any premium content. Monthly subscriptions can be cancelled at any time, with access continuing until the end of the billing period.
Courses cancelled within 24 hours of purchase are eligible for full refunds. After 24 hours, a processing fee of ₹99 may apply to cover administrative costs.
Subscription cancellations do not incur fees. You can cancel your subscription at any time from your account dashboard, and access will continue until the end of your current billing period.
To request a refund, please follow these steps:
Contact our customer support team via email at [email protected] or through our support portal within the eligibility period.
Include your enrollment ID or order number, the reason for the refund request, and any supporting evidence (e.g., screenshots, course progress details).
Our team will review your request and assess your eligibility for a refund based on our policy guidelines.
You will be notified of the refund decision within 5-7 business days. If approved, the refund will be processed to your original payment method within 10-15 business days.
In cases where only part of the service was unsatisfactory, XLab may issue a partial refund based on the severity of the issue and the portion of the course or service affected. This applies to technical issues, content quality problems, or instructor-related concerns.
If you disagree with the refund decision, you may escalate the issue by contacting our escalation team at [email protected] with "REFUND ESCALATION" in the subject line. Our senior team will review the case and provide a final decision within 7 business days.
XLab reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review the policy periodically to stay informed about any updates.
For any questions or concerns regarding this Refund Policy, please contact us at: